We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 business days after the receipt of the product. To return your product, please contact our customer service at firstname.lastname@example.org
To complete your return, we require your receipt or proof of purchase. Please do not send your purchase back to the manufacturer and contact our customer service at email@example.com
1.If the goods received are damaged or incorrect due to our fault, the consumer will not be responsible for shipping costs for this. Since international shipping does not support cash on delivery, returns require the consumer to pay for postage up front, and we are currently unable to pay postage for the consumer, so we suggest contacting firstname.lastname@example.org and we will resend the goods for the consumer free of charge.
2.If the goods are damaged in transit, please contact email@example.com upon receipt and we will assume the shipping risk for the consumer and resend the goods free of charge without the need for the consumer to send back the package.
3.If you have a quality issue to report, you can write us an email at firstname.lastname@example.org and we will suggest you solutions.
According to our warranty policy, if there is no product quality or shipping issue involved and the customer wants to return or exchange the product, the customer will need to pay the shipping cost as we are currently unable to obtain a return label from our courier partners and the cost will need to be verified by you with the postal service courier.
Once we receive the product at our warehouse, we will issue a refund for the cost of the product (we will not include shipping costs to and from the warehouse). You can email us at email@example.com and we can provide you with the address of our warehouse.
Refunds (if applicable)
For products returned, please keep the goods in the same condition as when consumers received them when they send them back. For items with obvious signs of use; any item not in its original condition, damaged or missing parts; only a partial refund will be granted. Upon receipt and inspection of your return, we will send you a receipt notification via email. We will also notify you of the approval or denial of your refund. If you are approved, then your refund will be processed.
Please allow 3-6 business days for our after-sales team to process your request. After this time, please note the following refund times.
- For credit card refunds, please wait 1-14 business days for the transaction to be processed.
- For PayPal refunds, please wait up to 48 hours for the transaction to appear in your account.
- For e-wallet refunds (store credit), please wait 48 hours for your account to be updated.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.
Other returns and refunds (if applicable)
If the logistics partner confirms that the package is lost, we will resend the package for you.
If it is lost at the time of delivery due to force majeure reasons by the post office of the destination country, we will not bear all the shipping costs and the consumer will have to pay a re-sending fee (according to the value of the goods).
Force Majeure Agreement* During the Global New Coronavirus (WHO: COVID-19 Pandemic) epidemic in 2020, the epidemic has been classified as a force majeure factor by governmental authorities. Logistics service restrictions and temporary measures of service providers in the destination country caused by the epidemic, such as time delays, lost parcels and unclear parcel status, are not covered by our compensation.
Force majeure agreement: force majeure includes but is not limited to rare social events (such as strikes, riots, wars, terrorist activities, public health events, major epidemics, plagues, etc.), natural disasters (such as blizzards, hailstorms, fires, etc.) , floods, mudslides, earthquakes, tsunamis, typhoons, power outages, natural disasters, etc.), any government actions (such as expropriation, requisition, restraining orders, controls, measures, etc.)
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
CONTACT US: firstname.lastname@example.org